For stitched articles (ready-to-wear, custom stitching) — processing and delivery typically take 3–4 weeks.

For unstiched articles (fabric, unstitched collections) — delivery usually takes 5–7 days.

Note: These timelines begin after your order is confirmed and payment is received.

Yes — we ship to multiple countries. During checkout, you can choose your country, region/state, and postal/ZIP code to view shipping options and rates.

Shipping rates depend on destination, weight, and shipping speed.

We offer free shipping on orders above AED 12,000 (or equivalent in your currency) within our eligible regions.

Exact shipping cost calculation is visible during the checkout process.

For detailed delivery times and options, see our Shipping Policy page.

Orders can only be modified or canceled within a very short window (usually before processing begins).

Once your order goes into the stitching or packing stage, changes may not be possible.

Please contact us immediately if you need to make changes.

We offer a 2-day exchange window (i.e., you can request an exchange within 2 days of receiving the product).

Products must be unused, unwashed, with tags intact, and in original condition.

The customer usually bears the cost of return shipping unless the item is defective or wrong.

For full details, see our Refund & Return Policy page.

We accept various payment methods including:

Cash on Delivery (COD) — pay at your doorstep (where available).

Major credit/debit cards

Online bank transfers / e-wallets (depending on region)

If you want to confirm for your country, check during checkout or contact us.

Once your order is dispatched, we will send you a tracking number and link via email (or SMS if available).

You can use that link to follow your package’s journey until delivery.

Please report any damage or discrepancies within 24 hours of delivery.

Send clear photos (front, back, close-ups) of the issue along with your order number to our support email.

We will arrange for a replacement or exchange as per our policy.

Yes — for stitched items we can offer minor customization (for example, adjustments to length, sleeve, etc.), depending on fabric and design.

However, major alterations or completely custom designs may require additional charges and longer production time.

Please reach out before placing your order to confirm whether your customization request is possible.

You can reach us via:

Email: anamirumzcloset@gmail.com

Phone / WhatsApp / Helpline: +971 555 855 977

Support hours: Monday to Saturday, 9:00 AM – 7:00 PM (UAE Standard Time)

We aim to respond as quickly as possible during support hours.

We strive to make images and descriptions as accurate as possible. However, slight color variation may occur due to lighting or screen settings.
If you have concerns about fabric, finish, or color, you can ask us for additional photos before placing an order.